Refund policy

Returns and Cancellations

We want you to be happy with your order. This policy explains how to cancel, return items and get a refund, and sits alongside your legal rights as a consumer.

Cancelling an order before dispatch

If you change your mind after ordering, contact us as soon as possible at info.reformandrevive@gmail.com with your order number. If your order has not yet been dispatched, we can usually cancel it straight away and issue a full refund.

Your 14-day cancellation right

If your order has already been dispatched, you still have the right to cancel. Under the Consumer Contracts Regulations 2013 you have 14 days from the day you receive your order to tell us you wish to cancel, and a further 14 days to return the goods to 

cancel, email us at info.reformandrevive@gmail.com with your order number and we will provide return instructions.

Condition of returned items

To be eligible for a change-of-mind return, items must be unused and in the same condition you received them, with the tub, pouch or sachet unopened and the seal intact. For hygiene and safety reasons, supplements that have been opened or unsealed cannot be returned unless they are faulty. This does not affect the outer shipping box.

Faulty, damaged or incorrect items

Under the Consumer Rights Act 2015, if an item is faulty, damaged or not as described, you have a 30-day right to reject it for a full refund. We will also cover the cost of returning it. After 30 days you may be entitled to a repair, replacement or partial refund. Please contact us with your order number and, where possible, a photo of the issue.

Refunds

We refund to your original payment method within 14 days of receiving the returned goods, or within 14 days of you providing proof that you have sent them, whichever is sooner.

If you cancel under your 14-day cancellation right, we refund the price of the goods plus the standard outbound delivery charge you paid. If you chose a faster or upgraded delivery option, we refund the standard rate only. You are responsible for the cost of returning the goods, unless the item is faulty or was sent in error.

Subscription cancellations

Subscriptions can be cancelled at any time. To avoid being charged for your next delivery, please cancel at least 48 hours before your next billing date. You 

can manage or cancel your subscription through your account, or by emailing us at info.reformandrevive@gmail.com.

Contact us

For any cancellation, return or refund request, email info.reformandrevive@gmail.com with your order number, the product(s) involved and the reason. We aim to respond as quickly as possible.

Nothing in this policy affects your statutory rights.

Return address  

Reform and Revive ltd 32 Fleetwood Drive Southport PR9 8HE

Kind regards,
The Reform & Revive Team